We want you to LOVE our Products. If you are not ecstatic about your purchase for any reason, we will gladly exchange it, replace it, or issue a refund. For refunds, we must be contacted within 30 (thirty) days after the purchase date. For any returns, a RMA# is required. To obtain a RMA number please call us at 888-804-4355 , Monday – Friday between 9AM to 5PM EST, or you may email us at firstname.lastname@example.org with the following information:
- Date of purchase
- Place where merchandise was purchased
- Order confirmation number
- First and Last Name
- Mailing address (must be a physical address, sorry no PO BOXES)
- Merchandise returning
- Specify refund or exchange
- Reason for return
Please be sure to ship your item(s) and a copy of the sales receipt by insured, traceable mail to:
ATTN: RMA # (your number here)
10945 State Bridge Rd
Alpharetta, GA 30022
**Please note: For all warranty claims, exchanges and refunds a copy of the sales receipt is required. EXOGEAR will not accept any claims without a sales receipt and will not make any exceptions.
Return for Refund:
You may obtain a full refund less shipping fees for products purchased from this website. The refund request must be made within 30 days of the purchase date. All accessories, including promotional gift offers, must be returned with the merchandise. Refunds will not be granted if the item is damaged or abused, etched or otherwise personalized items or if any accessories are missing. RMA numbers issued for refunds are valid for 14 days and are non-renewable. Therefore, you must obtain an RMA number within 30 days of the purchase date and return the merchandise within 14 days of receiving the RMA number. Please allow 2-3 weeks before the refund amount appears on your credit card statement. Shipping fees are non-refundable.
- Items that are damaged or abused
- Items that are missing accessories such as cords and cables
- Etched or otherwise personalized items
Return for Repair or Replacement:
You may return any EXOGEAR product for repair or replacement that is covered within the warranty period. Please obtain a RMA number prior to returning the product. You will be responsible for any shipping fees to our return facility. Please see our warranty page for additional information.