Support

General Questions:

  1. When will my order ship?
    • If the item(s) is in stock, please allow 1 business day for processing. For pre-order and back ordered items, order will ship as soon as the item(s) become available. If there are any changes in the shipment schedule, you will be notified by email.
  2. How long do orders take to arrive?
    • Depending on which shipping method was selected, orders will arrive within 1 business day to 4 weeks. For details, please see our Delivery Policy.
  3. What is the return policy for pre-order items?
    • For all pre-order items, it is 30 days from the ship date.
  4. How do I check the status of my order?
    • Please email us at info@exogear.com with your order confirmation OR first and last name on the order. You may also call us M-F 9AM to 5PM EST at 888-804-4355 (excluding major US holidays).
  5. How do I cancel my order?
    • Please email us at info@exogear.com with your order confirmation OR first and last name on the order. You may also call us M-F 9AM to 5PM EST at 888-804-4355 (excluding major US holidays).
  6. When is the latest date I can cancel my order?
    • For items in stock, you may cancel your order up until 12pm (noon) EST on the next business day. For pre-order items, you may place the cancelation until 2 business days prior to the scheduled ship date.
  7. Can I use an international credit card to place an order?
    • We can only take credit cards issued in the USA and Canada at this time. If you would like to purchase, please use the paypal option during checkout.
  8. How long is the warranty period for your products?
    • All genuine EXOGEAR products are covered by a 1 year warranty. For more information head over to our Warranty Policy.

ExoMount universal car dash mount questions:

  1. Does the ExoMount stick to everything?
    • No, but it sticks to anything with a flat surface. It’s meant to be used in your car, but if you wanted you can use it pretty much anywhere.
  2. What is the recommended way to install the ExoMount?
    • First, make sure the surface is clean of dust, debris, oil and grime. To do this, use a damp cloth to wipe down the installation site. Make sure you have enough room to accommodate the suction cup it’s about 3” diameter. Next peel off the white preservation sticker and mount the ExoMount, once you have your desired position, lock it in place.
  3. What kind of water do I rinse the ExoMount with so I can re-use it?
    • Use warm water if you can and run it over the surface of the suction cup. Do not scrub or wipe the suction cup, let the water simply rinse off the dirt, dust and debris on there. Let it dry out and it will be ready to mount again.
  4. How many times can I rinse and re-use the ExoMount?
    • This varies user to user. But if you uninstall the ExoMount, rinse it before you mount it again, this will provide the longest lasting use of the ExoMount.
  5. Can I mount my phone with a case?
    • Yes you can. We’ve test big phones like the Galaxy Note 2 with an Otterbox Defender and it holds it just fine.
Notice: Please beware of counterfeit ExoMounts being sold on other sites. All genuine EXOGEAR products are marked with a genuine hologram on the retail box.

ExoMount Touch easy 1-touch car mount questions:

  1. What is the maximum size phone the ExoMount Touch can mount?
    • It can mount up to 5.8-inch screen (diagonally) smart phones. If using a case, please make sure the measurements are within: 3.46” W x 0.7” D (85.6mm W x 12.6mm D)
  2. What is the minimum size phone the ExoMount Touch can mount?
    • The smallest smartphone supported is 3.5-inch screen (diagonally). If using a case, please make sure the measurements are within: 2.31” W x 0.1” D (58.8mm W x 2.5mm D)
  3. How much surface space do I need to mount the ExoMount Touch?
    • The suction cup measures 2.274” diameter (57.75mm diameter). You’ll need clearance on height/width to equal your phone’s length + 2 inches.
  4. How does the Touch function work?
    • The ExoMount Touch uses a smart spring load system that closes and opens with a touch. Similar to a clickable ball pen, just much stronger and secure.
  5. What kind of surfaces will the ExoMount Touch mount on?
    • The upgraded World’s Best Suction Technology ™ for the ExoMount Touch allows flat, smooth, curved and textured mounting. This means any surface on your car dashboard, windshield, dash panel, desk, leather, wood, plastic, metal, nylon, polyurethane, faux leather and even drywall will mount to. Please don’t mount on paper, the sticky silicone that helps create an airtight seal may damage the paper.
  6. What is the recommended way to install the ExoMount Touch?
    • Clean the mounting surface with a damp towel or microfiber cloth. It will need to be dry and free of debris to take full advantage of the suction technology.
  7. What kind of water do I rinse the ExoMount Touch with so I can re-use it?
    • Please use luke-warm water and rinse the sticky suction pads thoroughly, do not scrub the sticky pads. Then air dry for best results. If done correctly, there will be no lint or dust stuck to the bottom of the suction cup.
  8. How many times can I rinse and re-use the ExoMount Touch?
    • This will vary user to user and climate to climate. For best results, rinse and dry the suction cup every time it is unmounted.
  9. What climate can the ExoMount Touch be used in?
    • All climates. We’ve been testing the ExoMount Touch for the past year from bone chilling climates of -40°F(-40°C) to desert scorching hot temperatures up to 250°F (115°C).
  10. Can I leave my ExoMount Touch mounted all the time?
    • We don’t recommend it but yes you can. Prolonged periods In direct sunlight and in some rare cases, extended periods not in direct sunlight, the internal temperature of a car can heat up past 250°F (115°C) and it may cause damage to your dashboard and/or ExoMount Touch.
  11. How do I know if I have a genuine ExoMount Touch?
    • The ExoMount Touch was released in 2013 September. All genuine products will have the distinctive “X” logo 1-touch button and only sold in retail packages marked with our official product hologram.
  12. What is the diameter of the ball joint?
    • 15 mm
  13. What is the diameter of the suction cup?
    • 60 mm

ExoMount Tablet for 9 to 10 inch tablets questions:

  1. What is the maximum size tablet the ExoMount Tablet can mount?
    • You can mount tablets up to 10.1-inch screen (diagonally). If using a case, please make sure it is no bigger than 7.875”W x 0.5”D (200mm W x 12.7mm D)
  2. What is the minimum size tablet the ExoMount Tablet can mount?
    • You can mount tablets as small as 8.9-inch screen (diagonally). If using a case, please make sure it is no smaller than 5.9”W x 0.1”D (150mm W x 2mm D)
  3. What is the mounting disc for?
    • For most dashboards, you won’t need the mounting disc. Some dashboards are too curved or textured to mount without a mounting disc, in these instances, you would need a mounting disc.
  4. Where can I get an extra mounting disc?
  5. Can I use a case with my Tablet?
    • You can use most cases with your tablet as long as they are within 5.9” to 7.875”W and 0.1” to 0.5”D
  6. What is the diameter of the ball joint?
    • 15 mm

ExoMount Tablet S for tablets & smartphones questions:

  1. What is the maximum size tablet the ExoMount Tablet S can mount?
    • You can mount tablets up to 8-inch screen (diagonally). If using a case, please make sure it is no bigger than 6.14”W x 0.5”D (156mm W x 12.7mm D)
  2. What is the minimum size phone the ExoMount Tablet S can mount?
    • You can mount phones as small as 109mm in hieght. If using a case, please make sure it is no smaller than 4.26”W x 0.1”D (109mm W x 2mm D)
  3. What is the mounting disc for?
    • For most dashboards, you won’t need the mounting disc. Some dashboards are too curved or textured to mount without a mounting disc, in these instances, you would need a mounting disc.
  4. Where can I get an extra mounting disc?
  5. Can I use a case with my Tablet?
    • You can use most cases with your tablet as long as they are within 4.26” to 6.14”W and 0.1” to 0.5”D
  6. The Nexus 7 (2013) is 114.2mm wide, can the ExoMount Tablet S fit the Nexus 7 (2013)?
    • Yes it will, but you will need to swap out the top rubber grip with a thicker rubber grip pad that is included with the manual and mounting disc.
  7. What is the diameter of the ball joint?
    • 15 mm

ExoMount Touch CD easy 1-touch cd slot mount questions:

  1. What is the maximum size phone the ExoMount Touch can mount?
    • It can mount up to 5.8-inch screen (diagonally) smart phones. If using a case, please make sure the measurements are within: 3.46” W x 0.7” D (85.6mm W x 12.6mm D)
  2. What is the minimum size phone the ExoMount Touch can mount?
    • The smallest smartphone supported is 3.5-inch screen (diagonally). If using a case, please make sure the measurements are within: 2.31” W x 0.1” D (58.8mm W x 2.5mm D)
  3. How does the Touch function work?
    • The ExoMount Touch uses a smart spring load system that closes and opens with a touch. Similar to a clickable ball pen, just much stronger and secure.
  4. My car doesn’t have a CD slot, will the ExoMount Touch CD be able to mount?
    • For cars without CD slots, please use the ExoMount Touch instead.
  5. Can I leave my ExoMount Touch CD mounted all the time?
    • For the most part yes, it depends where in the world you are using the ExoMount Touch CD. Prolonged periods in direct sunlight and in some rare cases, extended periods not in direct sunlight, the internal temperature of a car can heat up past 250°F (115°C) and it may cause damage to your CD slot and/or ExoMount Touch CD.
  6. What climate can the ExoMount Touch CD be used in?
    • All climates. We’ve been tested the ExoMount Touch CD for the past year from bone chilling climates of -40°F(-40°C) to desert scorching hot temperatures up to 250°F (115°C).
  7. How do I know if I have a genuine ExoMount Touch?
    • The ExoMount Touch was released in 2013 September. All genuine products will have the distinctive “X” logo 1-touch button and only sold in retail packages marked with our official product hologram.
  8. What is the diameter of the ball joint?
    • 15 mm

ExoMount Tablet S CD cd slot mount questions:

  1. What is the maximum size tablet the ExoMount Tablet S can mount?
    • You can mount tablets up to 8-inch screen (diagonally). If using a case, please make sure it is no bigger than 6.14”W x 0.5”D (156mm W x 12.7mm D)
  2. What is the minimum size phone the ExoMount Tablet S can mount?
    • You can mount phones as small as 109mm in hieght. If using a case, please make sure it is no smaller than 4.26”W x 0.1”D (109mm W x 2mm D)
  3. My car doesn’t have a CD slot, will the ExoMount Tablet S CD be able to mount?
    • For cars without CD slots, please use the ExoMount Tablet S instead.
  4. Can I use a case with my Tablet?
    • You can use most cases with your tablet as long as they are within 4.26” to 6.14”W and 0.1” to 0.5”D
  5. What is the diameter of the ball joint?
    • 15 mm